![]() ![]() All of my family photos and important documents are now gone, trapped in a digital void created by your heartless decision. □ I feel like my heart has been ripped out of my chest. And yet, you disabled my account without any warning or explanation, leaving me in the dark and vulnerable. So, I decided to reset it, only to be hit with a message that left me emotionally damaged: "Sorry, this account is disabled." □ How could you do this to me, Dropbox? I have been paying for a 2TB storage plan since 2018, and I have given you more than $500 of my hard-earned money. □ Out of curiosity, I tried to log in through the web, but my password wasn't working. But that was just the beginning of your treachery. □ Dropbox, you have betrayed me! After years of being a loyal customer, I received a notification in my Dropbox app that my account was downgraded. To contact support, log in to your account and go to /support.Dropbox Betrayal: My Account Disabled Without Warning After Years of Loyalty and $500 Paid! 1:1 onboarding assistance through your Customer Success Manager to get you up and running quickly.Īdditionally, all teams have access to live webinars hosted by Dropbox that cover new and existing features.A designated Customer Success Manager to help streamline support and education.Responses to your support tickets within one hour.With Premium Support: Enhanced, team admins also get: Virtual onboarding training and a one-hour session with a dedicated support team member.Responses to your support tickets within four hours.With Premium Support: Essentials, team admins also get: Quarterly emails which outline three unused/underused features for your team.Support team assistance by phone, email, or chat, available 24/7.With either version of the add-on, team admins have access to: Two versions of this add-on-Premium Support: Essentials and Premium Support: Enhanced-are available for Dropbox team accounts. ![]() ![]() ![]() The Premium Support Add-on enables all active members of a team to receive increased support entitlements. To purchase this add-on, contact your Dropbox sales executive or fill out the Dropbox sales team contact form. Dropbox Premium Support is available to Dropbox team accounts that have purchased the Premium Support Add-on. ![]()
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